Egofit UK (Digiad Ltd) handles all returns and warranty claims for orders placed on egofit.co.uk. Only items bought directly from egofit.co.uk are covered by this policy.
How to request a return
Please do not send anything back until your return has been approved. To request a return, email [email protected] with the subject line “Return Request” and include:
- your order number
- the address the item will be collected or sent from
- the reason for the return
- photos of the item and its packaging
We will reply, usually within one working day, with your return authorisation and the return address and instructions. Returns sent without authorisation may be delayed.
Your 14-day right to cancel
If you are a consumer you can cancel your order for any reason within 14 days of receiving it. Tell us by email within that time, then return the item within 14 days of telling us. You pay the cost of returning the item unless it is faulty or not as described. We will refund the price of the item and standard delivery within 14 days of receiving it back (or proof that you have sent it). We may reduce the refund if the item has been handled more than is needed to check it.
Our 30-day returns policy
We also accept returns of items in like-new condition, in their original packaging, if you request the return within 30 days of delivery. You pay the cost of returning the item unless it is faulty. Items returned with missing packaging or with damage beyond light use may have a deduction to cover repair or replacement parts. Returns requested more than 30 days after delivery are only accepted by agreement and may be subject to a 25% restocking fee.
Refunds
We aim to inspect returned items within 3 working days of receiving them. Refunds are made to your original payment method, and always within 14 days of receiving the item back. Please allow up to 5 working days for your card provider to show the refund.
Faulty or damaged items
If your item arrives damaged, is faulty or is not as described, contact us as soon as possible with your order number and photos. We will arrange a repair, replacement or refund and cover the return cost. This does not affect your legal rights under the Consumer Rights Act 2015.
1-year warranty
Egofit treadmills sold by us come with a 1-year warranty from the date of delivery, provided by Egofit UK (Digiad Ltd). If a part fails through normal use within that year, we will repair or replace it free of charge. The warranty does not cover damage caused by misuse, accidents, lack of maintenance or normal wear of consumable parts such as the belt surface. To make a warranty claim, email [email protected] with your order number, a description of the problem and photos or a short video. The warranty is in addition to your legal rights.
Contact
Digiad Ltd t/a Egofit UK, Company No. 11701366, registered office 20-22 Wenlock Road, London N1 7GU (not a returns address). Email [email protected], phone +44 7459 039367.
