We stand behind our products with a hassle free 30-day free return policy.
We offer a 30 day risk free return policy on “like new” products in the original packaging in UK and Europe as long as you return your item to us, in like new condition and in its original packaging.
Please note you will bear the transport cost unless the item is found to be faulty.
Only items purchased from the egofit.co.uk are covered under our standard return policy.
If you wish to submit a return request, please email us firstname.lastname@example.org with the subject line ‘Return Request’, and include the following information in the body of your email:
- Order number
- Shipping address (where the return shipment will be coming from)
- Reason for return
- photos for package
Some other things to keep in mind…
- Items returned beyond 30 days will incur a 25% restocking fee.
- All returns must be approved by Egofit within 30 days of delivery.
- Items missing packaging or damaged beyond the expected wear from light use will incur an additional fee to cover repairs or part-replacement.
- We typically process returns within 3 business days of receipt. After a return has been inspected by our staff, a refund will be issued. Please allow up to 5 business days for your credit card provider to process the refund.
- Only items purchased directly from egofit.co.uk will be accepted for returns. If you purchased your product from a third-party seller, please contact the seller directly to discuss your return options. All returns require an authorization number.
If you need more detailed information, please send us an email at email@example.com and we’ll help you out.